What we collect

• Account details: your name, email address, profile picture and sign-in details.
• Family tree content you add: names, gender, birth and death dates, photos, phone numbers, life stories and relationships. This can include information about you and about other people in your family.
• Collaboration data: invite links, member roles, and suggested changes with their status.
• Payment details: payments go through Stripe. We never see or store your card number; we keep only your plan and your Stripe customer ID.
• Technical data: server logs (such as IP address, browser type and errors) to run and protect the service, plus the cookies needed for sign-in and to remember your language. Your theme choice is stored only on your device.

How we use it

• To run the app and show your trees to you and to the people you share them with.
• To process paid subscriptions.
• To send service emails only, such as telling you when someone joins your tree.
• To protect the service from abuse and to fix errors.

Information about other people

When you add relatives to a tree, you are responsible for having the right to share their information, especially for living people and children. Add only what they are comfortable sharing, and leave out phone numbers and sensitive details unless they agree.

If you appear in someone else's tree and want your information corrected or removed, email us at — and we will handle it.

Who can see your trees

• Trees are private by default: only the owner and the members they invite can see them, each according to their role.
• If the owner makes a tree public, anyone with the link can view it without editing. We ask search engines not to index tree or person pages.
• Files you export (PDF or HTML) become your own copy, and you decide who to share them with.

Service providers

We use trusted providers to run the service. They process data only on our behalf and may not use it for their own purposes:

• Sign-in and account management.
• Hosting for the app and its database.
• Photo storage and delivery.
• Payment processing.
• Sending service emails.
• Network delivery and protection from attacks.

Some of these providers process data outside the European Union, including in the United States. When that happens, we rely on the legal safeguards they provide, such as standard contractual clauses.

How long we keep data, and deletion

• We keep your data while your account exists. You can delete any person or tree at any time.
• When you delete your account we automatically delete: the trees you own (including ones shared with others, who then lose access), their photos, your memberships in other people's trees and your suggestions, and we cancel your paid subscription.
• Stripe keeps payment records for as long as tax law requires. Copies may remain in backups for a short time before they are overwritten.

Your rights

You can access, correct, delete and get a copy of your data (you can export any tree from inside the app), and object to how it is processed. To use any of these rights, email us at — and we will reply within 30 days. You can also complain to the data protection authority in your country.

Children

Accounts are for people aged 16 or older. Children can be added to a family tree by an adult family member.

Security

All connections are encrypted, and every request is checked against the caller's access to the tree. No system is perfectly secure; if a breach affects your data, we will tell you.

Changes to this policy

If we change this policy we will update the date at the top, and tell you in the app or by email if the change is significant.